Subject: Tech Support Candidate - Dhiraj Mishra
From: Dhiraj Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 02:46:33 -0400

| | Tech Support Test

Name | Dhiraj Mishra
E-mail | [email-masked]
Phone Number | (91) 7600478973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 41 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mastech Digital | Technical Recruiter | Still working | 26000
Previous Employer 1 | Aristotle consultancy | HR and BD executive | March 15.202 | 22000
Previous Employer 2 | Cognizant | Process Associate | August 1.2019 | 22000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection first.
I will check if the website is spelled correctly or not.
Then I will open the website in other browser so see the compatibility

What according to you is difference between Bluetooth and Wifi? | Bluetooth is a used to connect devices over short distance to share information whereas wifi is used to create high speed internet connection, wifi can be used to connect multiple devices and unlike Bluetooth it can used to provide internet connection to an entire building.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where the customers are not that much satisfied but they are ok with the resolution but great customer service means when you treat your customer as god for you your customer and their satisfaction comes first.

What according to you makes you a good candidate for customer service or technical support job? | I have worked dealing with customers specially in US market,I know how to provide excellent customer service.and being from a technical background I won't take much time to understand the process.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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