Subject: Tech Support Candidate - Poonam Yadav
From: Poonam Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 05:28:36 +0000

| | Tech Support Test

Name | Poonam Yadav
E-mail | [email-masked]
Phone Number | (01281) 9958554269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Jaika enterprise | E-commerce executive | Sept2019 | 15000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 we have to clear catches and cookies.
2 checking the website is down for everybody or just for me.
3 reset the connection

What according to you is difference between Bluetooth and Wifi?

The main difference is Bluetooth is connecting the device without using cables. And Wi-Fi used cables for providing high speed access of internet.
Bluetooth can only sharing files and communicate between the devices. But Wi-Fi giving access of internet like Ethernet, lab, wan

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1 a good customer service only keeping customers satisfied and great service is not only keeping them satisfied and also keeping them loyal.
2 if good customer service provider don't know the answer of questions he will hold and fine the answer but great customer service explain the answer when he don't know the answer

What according to you makes you a good candidate for customer service or technical support job? | According to me technical support job Makes me a good candidate. Because I have technical background. I can resolve network issues, configuration operating system and remote desktop connections to provide immediate support. I have also knowledge of computer hardware and software.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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