Subject: Tech Support Candidate - Mohd danish nafees
From: Mohd danish nafees <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 05:17:28 +0000

| | Tech Support Test

Name | Mohd danish nafees
E-mail | [email-masked]
Phone Number | (+91) 8585938646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Customer Support Executive | | 18500
Previous Employer 1 | Competenet software pvt lted | Process Associate | 2018 | 13000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i am trying to open a website and website is showing error. In this case we will use some steps

1 - First we will check whether we have entered correct website or not
2 - We will refresh the browser
3 - We will delete all browser history
4 - Uninstall browser and download again
5 - Restart the system

What according to you is difference between Bluetooth and Wifi?

1 - Bluetooth is used to connect devices without using cables while Wi-Fi provides high speed access to the internet

2 - Bluetooth is used to exchange data over short distance while Wi-Fi is used to exchange data over distance

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1 - Good - Customer emails us from the website. We have responded with in 24 hours
1 - Great - We responded with in minutes

2 - Good - Customer is not happy with our products and wants to return. We willingly accept the return
2 - Great - We not only accept the returns, but also tell the customer that we will waive all fees associated to ensure that their experience is good one. In addition we will suggest Alternative product to customer

What according to you makes you a good candidate for customer service or technical support job?

The primary focus of technical support is to resolve a technical incident of problem. These incidents are either perceived or actual deficiencies with the item they are seeking support for. In most situations, the ultimate measure of success is that the customer does not have to contact support again

Customer service takes a different approach. Customer service instead focuses on the experience of the customer. This means that customer service can also take a more proactive approach to support and initiate communication with customers. Customer service does not have to be technical in nature

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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