Subject: Tech Support Candidate - Puru Siddhu
From: Puru Siddhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 22:48:03 -0400

| | Tech Support Test

Name | Puru Siddhu
E-mail | [email-masked]
Phone Number | (+91) 9639379628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Ienergizer | Customer service executive | 8/03/2020 | 27000
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly,  clear the chache memory and then reboot the device.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is a mode of trasfering the files but wifi is used for trasfering the files and for access  of internet after connecting to the wifi device the system is enable to access the internet and sharing the items with that particular device.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where we can only fullfill the queries of customer to our ends but great customer service is where we can fullfill the queries of the customer and assure that there queries is resolved or not.
What according to you makes you a good candidate for customer service or technical support job? | To fullfill the queries of the customer and make sure that their problems are resolved.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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