Subject: Tech Support Candidate - Nomaan Ali
From: Nomaan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 00:03:20 +0000

| | Tech Support Test

Name | Nomaan Ali
E-mail | [email-masked]
Phone Number | (+91) 9717568916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check my internet connection.
2. Check all my cables are properly inserted.
3. If the above steps didn't worked then I'd restart my computer and try again.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is for short range whereas Wifi has comparatively greater range. Another main difference is that Bluetooth provides connectivity between two devices without the use of internet while wifi provides internet access.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service and great customer service are very much alike.
A service is said to be a good customer service when his/her problem is solved but the customer is not satisfied yet due to some reasons like rude behaviour of the troubleshooter or long waiting etc.
A great customer service eliminates all these constraints.
In a great customer service not only the problem of customer is solved but he is satisfied in all the possible ways and he is motivated to take your services again.
Also in great customer service we can get word of mouth marketing also.

What according to you makes you a good candidate for customer service or technical support job?

I think I'm a good candidate for this position due to following reasons:
1. I'm very good with computers and other electronics products as I have a specialisation in this i.e. I have an engineering degree in electronics branch so I'll be able to troubleshoot all the problems at my end only without taking those problems to upper level and hence It'll reduce the time of service resulting into greater customer satisfaction and service.
2. I'd love to help people out with their electronics gadgets whenever they find difficulty also I have an indirect experience of the job because I used to troubleshoot my family members with their electronic devices.
3. I need a job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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