Subject: Tech Support Candidate - Shrutisha Raj
From: Shrutisha Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 15:58:02 -0400

| | Tech Support Test

Name | Shrutisha Raj
E-mail | [email-masked]
Phone Number | (+91) 9044345126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur City, Noida Extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon Development center pvt. ltd. | Chat Associate | September 2019 | 19000
Previous Employer 2 | Concentrix Daksh India Pvt. Ltd. | CRM Associate | Feb 2018 | 16000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to clear cookies and caches with the help of following steps.
1.Click on menu icon and go to library option in your browser.
2. In the time range section, select the drop-down and select 'everything'.
3. Unselect the items you want to keep and then, select 'cookies and caches' option from the drop-down.
4. Now click on 'clear now.'

If, this didn't work, then may be it's the website which has a problem. So wait foo the time it get fixed.

What according to you is difference between Bluetooth and Wifi?

Wi-fi and bluetooth, are the methods that provides wireless communication.
Bluetooth is a wireless technology used to transfer data over short distances, that is, less than 30 feet.

While, Wi-Fi has also similar features as bluetooth, such as setting up a network, tranferring of files, wireless, etc. Besides all these features, it can connect to internet or ethernet networks, which has a wifi range of 300feets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service: It is just providing a customer basic support and make them satisfied.

Great Customer Service: Great customer service provide the customer exceptional satisfaction and retain them for the long time.

What according to you makes you a good candidate for customer service or technical support job?

I have worked with customer service earlier. Also, I help my mother in dealing with customers in her business in my hometown.
Customer dealing is just a basic thing in my work life.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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