Subject: Tech Support Candidate - Priyanka Joshi
From: Priyanka Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 14:54:23 -0400

| | Tech Support Test

Name | Priyanka Joshi
E-mail | [email-masked]
Phone Number | (91) 7048915599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector -22

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Executive | 3 march,2020 | 22
Previous Employer 1 | Ienergizer | Executive | 14 july,2017 | 18
Previous Employer 2 | Ienergizer | Executive | July,2015 | 18

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, we will check our internet connection.
Second, try to restart the computer.
Third, we will check its IP address and connect with the service provider.

What according to you is difference between Bluetooth and Wifi? | Bluetooth used to connect devices without using cable but WiFi provided us high speed to internet access.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service is when you provide them " extra mile" for the customer by making them happy.
Good service means to provide effective resolution to customer so, that he feels happy and remember you.

What according to you makes you a good candidate for customer service or technical support job? | I am the best because I have all the skills which suits your requirement and I have high level of patience and honesty.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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