Subject: Tech Support Candidate - ABHAY BISHT
From: ABHAY BISHT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 11:25:34 -0400

| | Tech Support Test

Name | ABHAY BISHT
E-mail | [email-masked]
Phone Number | (91) 8958591991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | LUCKNOW

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you see a message error Error name not resolved or Error connection refused then
1. Check the web address (URL) in the address bar to make sure you're going to the right webpage.
2. If you are, try to open the same webpage on another computer connected to the same network.
3. Or Check if you are connected to the internet. If you are,the webpage might be down.

What according to you is difference between Bluetooth and Wifi?

1. Bluetooth has no fullform. Wifi stands for Wireless Fidelity
2. Bluetooth consumes low power whereas Wifi consumes high power.
3. Bluetooth is less flexible where as wifi supports large amount of customers
4. Bluetooth require low bandwidth whereas Wifi require greater bandwidth.
5. Bluetoth range is 10m whereas wifi is 100 m

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service, you are probably only barely keeping your customers satisfied; while in great sevice you are not only keeping them satisfied, you are also keeping them loyal

What according to you makes you a good candidate for customer service or technical support job?

I love to troubleshoot people problems
I have good knowledge of computer hardware and software.
Also i have a great approach resolving network issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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