Subject: Tech Support Candidate - Deepanjal Mohanta
From: Deepanjal Mohanta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 14:05:49 +0000

| | Tech Support Test

Name | Deepanjal Mohanta
E-mail | [email-masked]
Phone Number | (+91) 7978945157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vaishali,ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We should go by the roots first
Steps to rectify this problem
1. Restart your browser
2. Make sure that the internet connection is working properly.
3. Check whether the website is down for everybody or just me
This are the steps I am going to follow to solve this kind of problem

What according to you is difference between Bluetooth and Wifi? | The main difference between is that Bluetooth is used to connect the device without any usage of cable and WIFI is used to provide high-speed internet access to the device.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference in good customer service and a great customer service is that in good customer service you keep your customers satisfied and in great customer service is that you create a loyal and satisfying bond with the customer.

What according to you makes you a good candidate for customer service or technical support job?

The traits I do have in me makes me a good candidate for Customer Service and Technical Support Post are:-
1.Good listener
2.Patience
3.Finding a keen solution for any kind of problem
4.Quick Learner

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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