Subject: Tech Support Candidate - RAJKUMARI PAL
From: RAJKUMARI PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 09:16:04 -0400

| | Tech Support Test

Name | RAJKUMARI PAL
E-mail | [email-masked]
Phone Number | (201301) 7530908232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khora colony Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techstaar technology | Biomedical engineer | Continue | 13,000
Previous Employer 1 | N/A | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Lh

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a communication device one device to other device.its using  Shar for short distance ranging data.

WiFi provide high speed internet access and it's provide high bandwidth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good customer service is a prospect ask you question you don't know the answer to. You discuss with our senior and find the answer then give the answer.
Great customer service is you explain don't know the answer but will get them the answer.

What according to you makes you a good candidate for customer service or technical support job?

I have experience nine months in technical field. but not customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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