Subject: Tech Support Candidate - Shashank Singh
From: Shashank Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 12:38:22 +0000

| | Tech Support Test

Name | Shashank Singh
E-mail | [email-masked]
Phone Number | (+91) 8318350802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sri Sri Tattva Panchakarma | Inside sales executive | Present | 30000
Previous Employer 1 | Focus academy for career enhancement | Inside sales executive | Nov, 5, 2019 | 25000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we can refresh it after some time to see if it's working.
We may close the browser or try with a different one.
Copy paste the link on the browser instead of directly clicking on it even might lead to the solution.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to transfer files/data between two devices who are near to each other or have low bandwidth application while WiFi is used for faster connection with higher security and range.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you solve the problem of your customer while one would be great at customer service when it's solved in the appropriate time with satisfactory results from the customers point of view.
What according to you makes you a good candidate for customer service or technical support job? | I've been doing it in the past and I'm good at communicating with people hence I think I can be a great representative for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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