Subject: Tech Support Candidate - Gaurav Shukla
From: Gaurav Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 12:38:06 +0000

| | Tech Support Test

Name | Gaurav Shukla
E-mail | [email-masked]
Phone Number | (91) 9695439323
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur Nagar( U.P.)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I'll check my Internet connection. After that I'll check the website url. right or not what I entered in my browser. in these two steps, I'll take to resolve the problem.
What according to you is difference between Bluetooth and Wifi? | According to me, using bluetooth we can share file from one end to another end and using wifi we can use data.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, both good and great customer service is the same but the average customer satisfaction is fully satisfied between good customer service and great customer service.
What according to you makes you a good candidate for customer service or technical support job? | Because I have worked three years as a technician
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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