Subject: Tech Support Candidate - Murari Sahu
From: Murari Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 08:05:29 -0400

| | Tech Support Test

Name | Murari Sahu
E-mail | [email-masked]
Phone Number | (+91) 9540884648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pandav Nagar (Mayur Vihar Phase-1)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RMP | Regional coordinator | 31/03/2020 | 45K
Previous Employer 1 | AVTEG | Mobilisation Manager | 28/02/2018 | 50K
Previous Employer 2 | IIRT | Program Manager | 30/04/2015 | 33.5K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Close the other tabs.
2. Close the browser.
3. Run Disc cleanup
4. Restart your computer
5. Check and fix network issue.
6. Try opening website in some other browser.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is a wireless technology used to exchange data without internet over a short distance (<30 feets) while wifi provides high speed internet without using cable/ wire.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The major difference is that in good customer service you may just satisfy the customer with service but in great customer service you not only satisfy the customer but also keep your customer loyal through service and support.
What according to you makes you a good candidate for customer service or technical support job? | I like attention to detail.  I am good at probing and can also do upselling and cross selling by winning the trust and loyalty of the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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