Subject: Tech Support Candidate - Pragati Gupta
From: Pragati Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:47:18 -0400

| | Tech Support Test

Name | Pragati Gupta
E-mail | [email-masked]
Phone Number | (91) 9639869570
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Student | Student | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When I'm facing problem when I open the website first I have to check my internet connection after that I will check website which I open is it correct or did I mistake to open the website it is correct or not
What according to you is difference between Bluetooth and Wifi? | Bluetooth is a wireless connection we can connect one device to another device through bluetooth like speaker but wifi is a different thing it is a connection we can connect many devices from that like laptop, mobile etc
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer is just asking about the problem they are not friendly communicate with customers otherside great customer asking about their problems go friendly with them
What according to you makes you a good candidate for customer service or technical support job? | They have a good communication skills and convenience people very easily with their communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |