Subject: Tech Support Candidate - Nakul Dubey
From: Nakul Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:41:07 -0400

| | Tech Support Test

Name | Nakul Dubey
E-mail | [email-masked]
Phone Number | (91) 8800689528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 22

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | I energizer IT Services pvt ltd | Executive CS | 7 Sep 2019 | 26000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the internet connection of the system.
Sometimes the LAN/wifi is connected but there is no internet access in this case we need to troubleshoot for the availability of internet.
If internet connection is fine and other websites are opening then we will try to clear the browser's  cache.

What according to you is difference between Bluetooth and Wifi?

Both are communication medium but bluetooth have very short range as compared to WiFi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | It all depends upon the satisfaction level of the customer.  If one solved their problem and make them understand the issue as well as solution then its a great customer service. Only solving the problem and a but less communication can be considered good customer service.
What according to you makes you a good candidate for customer service or technical support job? | Problem solving ability. Not just for the customer support, I am a kind of person who like to solve everyone problem and it really makes me happy and satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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