Subject: Tech Support Candidate - Vikas Tiwari
From: Vikas Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:34:14 -0400

| | Tech Support Test

Name | Vikas Tiwari
E-mail | [email-masked]
Phone Number | (91) 8755053262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mathura

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check the internet connection then check whether the URL has been entered correctly or not after that I will try to open the site in some other browser and will also try to open after clearing the cache of the browser
What according to you is difference between Bluetooth and Wifi? | Both are used to provide wireless communication however the difference is that Bluetooth is designed to connect short teenage devices for sharing data while Wifi provides high-speed internet access.another difference is that when speed is not a concern Bluetooth is used and while Wi-Fi provides higher speed of internet and also more number of devices can be connected to Wi-Fi as compared to Bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means having satisfied customers and meeting their expectations while great customer service means having satisfied and loyal customers and going extra mile and exceeding their expectations.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills which is first and foremost skill that is needed to be a good technical support executive because if you are not explicit in what you want to convey you can never become a good customer support executive.apart from that I have patience and analytical bent of mind due to which I can go into the depth of the problem and can come up with a solution pretty quickly. I can work under pressure and can handle the stress quite adeptly also I have quick decision talking ability. So because of these qualities I would make a great customer support executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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