Subject: Tech Support Candidate - Manoj Yadav
From: Manoj Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:33:45 -0400

| | Tech Support Test

Name | Manoj Yadav
E-mail | [email-masked]
Phone Number | (+91) 9015258983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Diverslynx Pvt Ltd | Sr IT Recruiter | 17 April | 46000
Previous Employer 1 | TPI Staffing Pvt Ltd | IT Recruiter | 15 Jan | 42000
Previous Employer 2 | IDC Technolgies | IT Recruiter | 18 Jun | 32000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check for internet connectivity, if the internet icon shows no internet connectivity, I will resolve internet issues and enter the URL again.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is data transfer between two devices, pairing is done between two devices only, however in wifi technology a central device is connected to all user devices, it is primarily used for internet usage.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is limited to resolving current issues of customers, however great customer service involves empathy, going extra mile in providing great experience to customers, asking for any further assistance, and leaving a great impression on customers.
What according to you makes you a good candidate for customer service or technical support job? | My people skills, excellent fluency in English, past experience in customer facing roles and being tech savy makes me perfect match for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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