Subject: Tech Support Candidate - Aman Sikka
From: Aman Sikka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:05:31 -0400

| | Tech Support Test

Name | Aman Sikka
E-mail | [email-masked]
Phone Number | (+91) 9650584139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | BNY Mellon | L1 Engineer | 16th March 2020 | 1lakh
Previous Employer 2 | Cogent-E-Services | Seller Support Associate | 8th August 2017 | 22000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the website is not working. There may be an internet problem or DNS error.
1. check the internet if the internet is fine then check the DNS.
2. Maybe the IP is blocked by the local IP.

What according to you is difference between Bluetooth and Wifi?

Bluetooth: Bluetooth is a wireless technology that connects two devices, basically used for exchanging the data.
WIFI: Wifi is used for high-speed Internet, routers are used for high-speed internet up to 100mbps for personal use.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer Service: We start with greetings and end up the solution.
But Great Customer service includes the greetings, to ask the customer about our products, and help the customer out of the box. End up with feedback and customer satisfaction.

What according to you makes you a good candidate for customer service or technical support job?

Though, I have the related skills to be a good candidate for this role. I have experience as an L1 engineer in BNY Mellon.
1. I am having good communication and writing skills.
2. Experience in troubleshooting.
3. My strengths are: I am a team player, belief in coordination/teamwork, decision-maker.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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