Subject: Tech Support Candidate - Sumit Verma
From: Sumit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:43:15 -0400

| | Tech Support Test

Name | Sumit Verma
E-mail | [email-masked]
Phone Number | (0091) 8375823331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jhilmil Colony

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | AS InterImpex | Customer relationship manager | 20-feb-2020 | 21000
Previous Employer 2 | Justdial Ltd. | Information retrieval officer | | 14500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first we will verify if the URL is correct or not, if it is correct then we will check the network connectivity, by sending ping command over cmd, and if the network connection is stable but still we are facing error. we will check to update the browser to make sure if it is not old. and there are some more steps exist to troubleshoot depending on the error type like 404, 401, 403 and 402 etc.
What according to you is difference between Bluetooth and Wifi? | Bluetooth and Wifi both are wireless communication devices, but there uses completely depends on their limitation for the activity, in some cases Bluetooth can only used for connecting devices Wirelessely  to exchange data or taking phone calls by connecting through Bluetooth headset to our mobile phones on litsen music, which Wifi cannot do, but in Wifi scenerio we can use it for high speed internet service without using cable between router and computer systems or mobile phones, in this new era wifi is also useful in sharing data and Bluetooth is also useful in sharing internet through bluetooth tethering, bluetooth can make its connectivity stable in a very short range but wifi can work in a longer range then bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.
What according to you makes you a good candidate for customer service or technical support job? | as per my experience i always believe in to keeping my customer satisfied and being loyal to them in any situation by diving deeply in to their problems to get best ever solution to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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