Subject: Tech Support Candidate - Arpit Sharma
From: Arpit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:22:38 -0400

| | Tech Support Test

Name | Arpit Sharma
E-mail | [email-masked]
Phone Number | (+91) 9251900807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ericsson India global services pvt ltd | Network engineer | 31/7/2019 | 28741
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the type of error.
2. If it is server error I will try to reopen the website after some time.
3. If it is not server error, I will clear the cache memory of my browser and then reopen the website.

What according to you is difference between Bluetooth and Wifi?

The main differences between Bluetooth and WiFi are -
1.Bluetooth is used to connect two devices without using cables while in WiFi is used to give high speed internet to multiple devices.

2. Some functions like transferring files etc are similar in Bluetooth and WiFi but Bluetooth is only designated to communicate between the devices while WiFi functions for connecting the devices with internet, Ethernet servers etc.

3. Range of WiFi is (300 feet) more than that of Bluetooth (30 feet).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the main difference between good and great customer service is of satisfaction. In good customer service you resolve all the issues that customer is facing while in great customer service you impress the customer by the way you talk and the words you use in communication. For a great customer service you have to solve all the problems of the customer as well as give all the other suggestions of which the customer is unaware to become great in the eyes of a customer.
What according to you makes you a good candidate for customer service or technical support job? | According to me the person who put himself in the shoes of the customer and then think for the solution of the problems of the customer is a perfect candidate for support job. In addition to this the proper knowledge about the area and good listening power is must for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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