Subject: Tech Support Candidate - Raghav Raghav Sharma
From: Raghav Raghav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:16:17 -0400

| | Tech Support Test

Name | Raghav Raghav Sharma
E-mail | [email-masked]
Phone Number | (110092) 7838123923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi , laxmi nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Jindal | SME | 10 Oct | 23k
Previous Employer 2 | FIS | TEAM MEMBER | MAY | 18k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check my wifi or mobile network connection. Whether neternet is properly working or not. Then I will close all the windows I have opened and then I will restart it again. I hope then it works.
What according to you is difference between Bluetooth and Wifi? | Wifi provides internet connection in between the devices and on the other hand bluetooth connects your device whether the internet is available or not. Bluetooth largely utilise by i.e speakers, headset, tv home theatre etc.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services is that you provide all the information to the customer that requires. Also solve all the problems.
Great customer service is that you provide resolution of the problems as well as you are helping your customer one step ahead.

What according to you makes you a good candidate for customer service or technical support job? | I have a experience of 3.5 years now. I have won many competitions in the past. I always wanted to solve the customer issue as soon as possible and always help them as much as I can. As we need to follow the policies also.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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