Subject: Tech Support Candidate - Shantanu Goswami
From: Shantanu Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 05:59:05 -0400

| | Tech Support Test

Name | Shantanu Goswami
E-mail | [email-masked]
Phone Number | (+91) 8077904998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 66 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Modern Transformers Pvt Ltd | Testing engineer | 20/03/2020 | 18410
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I have to check my network connection after that I refresh the page
What according to you is difference between Bluetooth and Wifi? | Bluetooth is the wireless connection between two devices for data transfer whereas wifi is wireless network connection for internet service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to explain all the things which you know to the best of your knowledge to customer without satisfying the customer whereas great customer service is to satisfy the customer with great convincing skills.
This is only done when you have great listening power.

What according to you makes you a good candidate for customer service or technical support job?

Candidate must have good listening power.
Good convincing power.
Good communication skills.
Confident

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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