Subject: Tech Support Candidate - Prinkul Sharma
From: Prinkul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 09:25:26 +0000

| | Tech Support Test

Name | Prinkul Sharma
E-mail | [email-masked]
Phone Number | (+91) 9996513825
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ip extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i would try refreshing the page,if  nothing happens i would open new tab and there i will try visiting the website .If still it doesnt work , i will try opening it  in another browser.Now if things dont work ,i will check my internet connection.
What according to you is difference between Bluetooth and Wifi? | I think the through bluetooth we can exchange data between only two devices whereas wifi gives acess to a huge network through which unlimited amount of informatiom can be shared, in brief wifi provides internet wheresas bluetooth doesnot
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service is the interaction with the customers only as long as the customers requiements are dealt with . Whereas a great customer service is letting your customer know what more is there which they can explore with their long time benefits .A great customer service is not only making them satified with their query but also telling them that we are there for them if they need anything more. Next time when customer wants to know about something , he or she doesnt hesitate in asking for the services.

What according to you makes you a good candidate for customer service or technical support job?

What i believe is there are few quities which one needs to have to be a good customer service  .To be able to satisfy a customer we should be an analyst of what customer wants, if he is looking for more features but wants to spend less money, we should be able to analyse that perspective and offer him the deal accordingly or if customer is willing to spend flamboyontly and just cares about the service , we should offer him the products or services acoordingly , for that we need to be great in analysis and this is what we engineers do , we are great analysts.
Its why i think i am a perfect candidate for this job .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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