Subject: Tech Support Candidate - Shashank Singh
From: Shashank Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 05:25:31 -0400

| | Tech Support Test

Name | Shashank Singh
E-mail | [email-masked]
Phone Number | (+91) 9971245964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jak group | Customer service/management representative | 30th march 2020 | 35000
Previous Employer 1 | V&M | Marketing representative executive | 30 oct 2019 | 28000
Previous Employer 2 | P&G | Customer support assistance | 15 jan 2017 | 20000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
Delete your cookies
Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. To delete your cookies:

On your computer, open Chrome Chrome.
At the top right, select More Organize and then Settings.
At the bottom, select Advanced.
In the "Privacy and security" section, select Clear browsing data.
Select a time range and then Cookies and other site data and then Clear data.
Change your proxy settings
If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

At the bottom right, select the time.
Select Settings Settings.
In the "Network" section, select the network you're using.
Select the network name again.
Select Proxy.
Change your proxy settings.
Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal

What according to you makes you a good candidate for customer service or technical support job?

1. Approachable personality
2.Understanding of the role
3.Passion for customer service
4.Conflict resolution skills
5.Stress tolerance and resilience
6.Ability to abide by company policies
7.Teamwork abilities
8.Ability to learn quickly
9.Past experience

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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