Subject: Tech Support Candidate - Ayush Bathla
From: Ayush Bathla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 04:53:45 -0400

| | Tech Support Test

Name | Ayush Bathla
E-mail | [email-masked]
Phone Number | (247001) 8630023993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saharanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vivo | Trainer | March 20 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tab check if u can load another website .if you are having the same problem, if site doesn't work in another browser check out problem with the site .In urgent sitaution u have to contact ur senior so that flow of work doesn't get disturbed
What according to you is difference between Bluetooth and Wifi? | With the help of Bluetooth u can share ur data as well as u can connect to other devices.Its range is less than that of wifi.If u talk about wifiit a wireless connection in which your device can be accessed witha broadband and it is being used by the compniesin current scenario

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Today's scenario is of customer satisfaction along with profit making so a great customer service is essential for every organization.
A good customer service is termed as u are just completing your obligation towards customer but in great way you have to make your customer satisfied to the.
Maximum extent

What according to you makes you a good candidate for customer service or technical support job?

The person may have the good communication skills to interact with their customers in every situation .have the ability to make them satisfied and try to get their feedback for their own motivation.
The candidate must have the well wersed knowledge about the technical ability needed to complete the work.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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