Subject: Tech Support Candidate - Mandeep Kaur
From: Mandeep Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 04:28:19 -0400

| | Tech Support Test

Name | Mandeep Kaur
E-mail | [email-masked]
Phone Number | (91) 8368144419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 3 Rohini New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | A. M market place pvt. Ltd. | Seller support executive | Working | 24000+ Over time
Previous Employer 1 | Clues network private Ltd. | Subject Matter expert | 9 August 2019 | 22,680
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first problem might be that my PC or laptop is not Proreply connected to internet. Firstly I need to check if my laptop is connected to wifi Or mobile hotspot or not.
The second problem that I need to check if I am correctly entering the name of the website that I need to you.
Third I need to check if I need to allow the website to send me notifications in future or not and accordingly I need to give command to the pop up.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to connect any two electronic devices so that we can transfer the media, songs or photos from one device to another. Through bluetooth we can also connect mobile phone, PC or laptop with headset. Only 2 devices can be connected at a time through bluetooth.

However, wifi is used to connect the devices so that internet can be accessed easily on the device that is connected with wifi easily. More than 6-7 devices can be connected through wifi

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is the situation when the support executive is keeping the customers satisfied by helping the customer for which he requires support.
However, a great customer service is the situation when the support executive is not only providing the resolution to the customer but also keeping a loyal relationship by taking the ownership to make the customer aware about the new policies, services or products launched by the company.

What according to you makes you a good candidate for customer service or technical support job?

Some of the qualities are mentioned below:

1. The employee must be attentive
2. The employee must be creative
3. He should be able to provide instant resolution to the conflict
4. He should be an active listner
5. He should have decision making quality
6. He should be calm and have friendly ature
7. He should be a patient personality

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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