Subject: Tech Support Candidate - balaji kalla
From: balaji kalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:54:36 -0400

| | Tech Support Test

Name | balaji kalla
E-mail | [email-masked]
Phone Number | (560037) 8885252994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | banglore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

&quot;This webpage is not available&quot;
This message means Google Chrome couldn&#039;t find and load the webpage you&#039;re trying to visit. To fix the problem, try the steps below.

Check the web address
If you see the message &quot;ERR_NAME_NOT_RESOLVED&quot; or &quot;ERR_CONNECTION_REFUSED&quot; in your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you&#039;re going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can&#039;t see the webpage on any computer, check if you&#039;re connected to the Internet. If you are, the webpage might be down.
Delete your cookies
Cookies are files created by websites you&#039;ve visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. To delete your cookies:

On your computer, open Chrome Chrome.
At the top right, select More Organize and then Settings.
At the bottom, select Advanced.
In the &quot; Privacy and security&quot; section, select Clear browsing data.
Select a time range and then Cookies and other site data and then Clear data.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Know your product
2. Maintain a positive attitude
3. Creatively problem-solve
4. Respond quickly
5. Focus support on the customer

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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