Subject: Tech Support Candidate - Shailja Bharati
From: Shailja Bharati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:47:17 -0400

| | Tech Support Test

Name | Shailja Bharati
E-mail | [email-masked]
Phone Number | (91) 9083487542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vishakhapatnam

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Omics international pvt limited | Program coordinator | | 20000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good means that having good communication skills,soft attitude. Great customer service tells about the smart communication, problem solving and make the customer satisfy.
What according to you makes you a good candidate for customer service or technical support job? | Customer service is about the customer and the service that is offered to them. It will be the job of customer service agent to build a positive relationship with the customer. The agent also needs to make sure that customer’s experience with the company is a satisfying one which helps to increase the overall reputation of the enterprise.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

| |