Subject: Tech Support Candidate - ruby soni
From: ruby soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:40:30 -0400

| | Tech Support Test

Name | ruby soni
E-mail | [email-masked]
Phone Number | (832) 7415813029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | capgemini | process associated | 9jun | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | no error to open this website
What according to you is difference between Bluetooth and Wifi? | WiFi is used to wirelessly connect computers to a network while Bluetooth is used to wirelessly connect two devices to each other
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | "customer service," "customer satisfaction," and "customer loyalty" are all concepts that you should be familiar with if you are in this industry.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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