Subject: Tech Support Candidate - pankaj kumar Pankaj
From: pankaj kumar Pankaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:33:01 -0400

| | Tech Support Test

Name | pankaj kumar Pankaj
E-mail | [email-masked]
Phone Number | (91) 7011179699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At this condition we can take several steps som are
1)Check the web address
2)Delete  cookies
3)Change  proxy settings
4)Reset browsers setting etc, are the steps which i prefer to troubleshoot the problem

What according to you is difference between Bluetooth and Wifi? | Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet and Bluetooth required low bandwidth as compare to wifi and also Bluetooth is less secured than wifi
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied you are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | my kind md never give up behaviour and always listening the customer problem then try to giving solution according to the problem or always help other in every situation and try to grow company as i can
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |