Subject: Tech Support Candidate - vishal sharma
From: vishal sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:22:39 +0000

| | Tech Support Test

Name | vishal sharma
E-mail | [email-masked]
Phone Number | (+91) 7011662160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | capgemini | associate | december | 16700
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When attempting to open a report from within Jet Hub with OneDrive for Business using Internet Explorer, the following message can be displayed: the webpage you are viewing is trying to close the window. and  Internet Explorer's security settings are blocking the system access needed to open the report in OneDrive for Business.

What according to you is difference between Bluetooth and Wifi?

Bluetooth- 1. Bandwidth is  low.
2.Hardware requirement Bluetooth adapter on all the devices connecting with each other.
3. Ease of Use Fairly simple to use and switching between devices is easier.
4. range is 10 meters
5. Security Less secure comparatively.
6. Frequency range is 2.400 GHz and-   2.483 GHz.
7.Flexibility is Supports limited number of user.
wifi- 1. Bandwidth is high.
2.Hardware requirement is Wireless adapter on all the devices of the network and a wireless router.
3. Ease of Use It is more complex and requires configuration of hardware and software.
4.Range is  100 meters
5. Security is  features are better. Still, there are some risks.
6.Frequency range is  2.4 GHz and 5 GHz
7.Flexibility It provides support for a large number of users

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service - customer service is a process through the company can ensure the customer satisfication with a product or service customer service is a also process where the customer can do enquiry about the product or policy terms & conditions.
types of customer service-
1.implusive
2.loyal
3.new
4. discount
5. potential
great customer service-
well, being customer service oriented i know that there is a similarity between good customer service and excellent customer service.its about being how you treat or greeting the customer properly and good communicating towards them,and being nice to every one.

What according to you makes you a good candidate for customer service or technical support job?

firstly
1. technical support work station,verbal communication phone skills is best

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