Subject: Tech Support Candidate - Amrinder ARora
From: Amrinder ARora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:17:00 -0400

| | Tech Support Test

Name | Amrinder ARora
E-mail | [email-masked]
Phone Number | (91) 8989924223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm(off role) | Associate | 15th January 2020 | 16300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly  Check the web address (URL) in the address bar to make sure you're going to the right webpage.

In the "Privacy and security" section, select Clear browsing data.
Select a time range and then Cookies and other site data and then Clear data.

If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
Delete your cookies

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth, therefore, acts much like a cord between the two devices by creating a secure, wireless personal area network in which these devices can communicate

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – A prospect is on the phone and asks you a question you don't know the answer to. You put them on hold to find the answer and then come back to them with it.

Great Customer Service – You explain you don't know the answer but will get them the answer

What according to you makes you a good candidate for customer service or technical support job? | Technical support because I belongs to technical degree I had an knowledge of technical things

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