Subject: Tech Support Candidate - Sayed Ahmad
From: Sayed Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:12:31 -0400

| | Tech Support Test

Name | Sayed Ahmad
E-mail | [email-masked]
Phone Number | (91) 7827712014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur City 2 Noida Extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra LTD | TL OPS | 2/2/2020 | 27800
Previous Employer 1 | Cogent Eservice | TL OPS | 14-08-2017 | 25000
Previous Employer 2 | Snapdeal. Com | Sr. Ext Escalation Desk | 5-05-2016 | 38000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Remove Broswer History
Step 2- Change Broswer
Step 3 - Remove Temp File of the system and
Step -4  use Internet Explorer to open the particular website

What according to you is difference between Bluetooth and Wifi?

Bluetooth - It's work via infrared without Internet connectivity.

WIFI- WIFI worked on Internet connectivity only  to use multiple devices at a same time

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good - Only help customer to related to the customer query and complaint and provide services as per the company policy

Great - Great  customer service means feel customer happy every great customer experience customer recommend others to get the service

What according to you makes you a good candidate for customer service or technical support job?

Both the job as similer as taking care of customer query and complaint.
Tech support provide the technical assistance realated to the technical issues on any device like
Laptop, desktop, Internet troubleshooting.

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