Subject: Tech Support Candidate - RAVI RANJAN
From: RAVI RANJAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:06:05 +0000

| | Tech Support Test

Name | RAVI RANJAN
E-mail | [email-masked]
Phone Number | (91) 8700225644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad (NCR)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CIMS infotech Pvt Ltd | Sr. Education councilor | 15 may 2020 | 22,000
Previous Employer 1 | Innov8 society web services Pvt LTD | Technical head | Feb 2020 | 20,000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take following steps to troubleshoot

1. Check internet connection
2. Clear browser cache or try to use different browser
3. Make sure that the webite (www.ndtv.com) is allowed on my firewall

What according to you is difference between Bluetooth and Wifi?

Bluetooth and wifi both are use for wireless connectivity,
But now a days bluetooth is use to connect additional devices like wireless audio devices

Wifi is used to transmit or share data(like internet, files ) over a common network

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service solve the customer problems or queries

Great customer service solves the customer problem and builds a relation and hold them for a long lasting business

What according to you makes you a good candidate for customer service or technical support job?

My skills and passion makes me a good candidate.
I try to find out root problem of customer and provide them a perfect solution from my end. Customer gets satisfaction when they get a perfect solution for the problem

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