Subject: Tech Support Candidate - Tanuj Sukhija
From: Tanuj Sukhija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:05:41 -0400

| | Tech Support Test

Name | Tanuj Sukhija
E-mail | [email-masked]
Phone Number | (91) 7838775636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Global logic | Sr. Analyst | August 2019 | 29
Previous Employer 2 | Intex | Customer service | Sept 2018 | 25

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my Internet connection. After this if its working then I restart my system.If the problem still persist then I ping on command promt with the help of my IP address and then try again.
What according to you is difference between Bluetooth and Wifi? | With the help of bluetooth we can share files from one device to another. Wifi is used to connect with the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A Great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.
A good customer service provides nothing more than basic support.

What according to you makes you a good candidate for customer service or technical support job? | I have all the skills that are required for customer support profile. I know how to keep the customer calm and resolver their issues in a one go. I know how to deal with irrated customers and turn them into brand advocate.

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