Subject: Tech Support Candidate - Punit Mishra
From: Punit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:02:52 -0400

| | Tech Support Test

Name | Punit Mishra
E-mail | [email-masked]
Phone Number | (+91) 9785282081
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kota Rajasthan

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhatia Infrastructures Pvt. Ltd. Kota | Civil Site Engineer | | 11500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When I Try to Open that site and get that problem, first I will Check my network Connection, is it working or not,if it is working properly, then i will go to control panel and then i will open Network and Connection in it.
In this section i will choose troubleshoot Problem and diagnose my problem.

What according to you is difference between Bluetooth and Wifi?

First Bluethoot is network device as wifi but its range is lower then wifi. wifi have more range then bluetooth.
Second bluetooth use for mobile small office devices electronic devices, but wifi use for mobile , computers, campus, servers.
Third bluetooth has low transfer speed but wifi transfer speed is more then bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service only listen customer problems and give them solutions.
But a great customer service listen their problems but also help them to solve their problems as soon as possible. And also may in touch with their problems.

What according to you makes you a good candidate for customer service or technical support job?

I am a good learner and hardworking candidate,
I am from technical field so i like to work with challenges.
I would like to work as Technical Support if I am suitable for this profile.

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