Subject: Tech Support Candidate - Arun Bajaj
From: Arun Bajaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:59:09 +0000

| | Tech Support Test

Name | Arun Bajaj
E-mail | [email-masked]
Phone Number | (91) 9205700264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chipin IT solutions | IT support executive | 30/04/20 | 20k
Previous Employer 1 | Technexa technology pvt ltd | IT pre-sales and deployment engineer | 31/03/19 | 18k
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If particular website is not getting open then it could be an issue which is related to DNS or network connection. We can check on other browsers or we can check the same on other pc if any. Below steps can be taken first:
1.website down checker
2.ping checker
3.step by step diagnostic
4.traceroute
5.disable firewall
We can also try to clean the recent history, cache and cookies from the browser if related to particular website.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to access the devices within small ranges and it is totally wireless technology.
WiFi is wired technology where we can access the internet and get connected to the world on networks

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when we only resolve their queries and issues and make them satisfied
Great customer service is something extra for the customers where they not only feel satisfied but also receives a feel of loyalty and gesture from service end.

What according to you makes you a good candidate for customer service or technical support job? | I have been working in this industry for a long period of time and also at my last job I used to handle the similar job profile which makes me a perfect match for this job.

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