Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:57:25 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (207001) 8273260864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Etah

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra & Mahindra | Sales Executive | Last April | 15000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have no idea

What according to you is difference between Bluetooth and Wifi?

Bluetooth is primarily used to connect devices without using cables,
Wi-Fi provides high-speed access to the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – For one reason or another, your customer is irate and you have to deal with it. While they are being offensive and it was not your doing, you work to the best of your ability to help them.
Great Customer Service – First, you apologize, even if you had nothing to do with why they are upset.

What according to you makes you a good candidate for customer service or technical support job?

Yes

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