Subject: Tech Support Candidate - Shubham Pandey
From: Shubham Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:56:47 -0400

| | Tech Support Test

Name | Shubham Pandey
E-mail | [email-masked]
Phone Number | (+91) 8299252289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TechMahindra | FRM | 20 March | 18000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you're having trouble with a website, click the Padlock icon in the address bar to see if Firefox has blocked parts of the page that are not secure. See Mixed content blocking in Firefox for details.
First, let's figure out where the problem is
Try clearing Firefox's cookies and cache

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet or depand on brand), usually between personal mobile devices
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product.

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