Subject: Tech Support Candidate - Neeraj Sharma
From: Neeraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:53:44 -0400

| | Tech Support Test

Name | Neeraj Sharma
E-mail | [email-masked]
Phone Number | (91) 9654338155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Oyo rooms | Key account manager | March 2020 | 35k
Previous Employer 2 | Extramarks education Pvt ltd | School relationship manager | April 2019 | 30k

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)check the web address URL in the address bar.
2)If you are try to open the same webpage on another computer to the same network.
3)if we can't see the webpage on any other computer then check the Internet connection.

What according to you is difference between Bluetooth and Wifi? | Both provides wireless communication and uses radio signal .bluetooth is essentially connect the short range devices and wifi provide high speed internet access .Bluetooth is that limited no. Of devices connected and wifi provide more no. Of access.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me 80%of business focus on customer service see an increase revenue as a result and if we want to increase revenue start with good customer service.as such no basic difference but if we increase loyalty, better reviews, reduced cost in all these great service will matter and it can turn into sales machine or engine for your business and it help to increase revenue by exposing to new customers and instilling trust in current customers.
What according to you makes you a good candidate for customer service or technical support job? | According to me customer engagement or service is very important because we are not just  hear to answer or resolve issue or queries but also for them to treat us like a friend not just a robot to help them. And if we have good product knowledge,effective listening , self control, patience, take responsibility can do or willingness to help attitude that are something like that you can do if you are passionate on what you are doing.

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