Subject: Tech Support Candidate - Prafull Negi
From: Prafull Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:52:32 +0000

| | Tech Support Test

Name | Prafull Negi
E-mail | [email-masked]
Phone Number | (91) 8477047467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kotdwara uttrakhand

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Webbicaso Technologies | Technical support executive | 28 feb | 12000
Previous Employer 2 | Na | Na | Na | Na

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check the error it could be HTTP error example(401,403,404,500)these errors are messages from web sever indicating that something has gone worng.for this we can clean or all the browser cache so that it can save all new addresses of website.

For that steps as follows
1. See if the problem is out of your hands.
2.Try another browser.
3.Try the ip address.
4.Alter your host file.
5.Make sure you didn't block the site.

What according to you is difference between Bluetooth and Wifi? | The main difference is that bluetooth is primary used to connet devices without using cables while WIFI provides high speed access to the internet, bluetooth is a wireless technology that is used to exchange data over short distances usually between phone but in wifi you can share or download or upload the stuff from anywhere around the world. Bluetooth is limited number of devices but WIFI provides access to more number of users.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Difference between 'good' customers service and 'great' customer is that if a customer emails/calls you from website you respond within 24 hours this is good customer handling but if customers calls /email and you respond within a minutes thus is great customer service.
What according to you makes you a good candidate for customer service or technical support job? | To make a good candidate for customers service because i like it. And i like to find alternative solutions for the cilents. I want them to leave the premise with big smile on their face what most importantly in CS is simply to know you customer and see want thery want and try to give them best option to them. Being a customer service repertative, i manage to learn most customers name on the very first contact.

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