Subject: Tech Support Candidate - Himani Goel
From: Himani Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:50:45 -0400

| | Tech Support Test

Name | Himani Goel
E-mail | [email-masked]
Phone Number | (+91) 7037309540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Continental Immigration | Customer Relationship Manager | Worked for 3months | 16,000
Previous Employer 2 | The Stark Visas | Customer Relationship Manager | Worked for 1yrs | 12,000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connectivity.
2. I will check the internet speed.
3. If everything is alright, then i will close the tab and try to reopen the website.
4. If didn&#039;t able to open it then will call the concerned person.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect devices without using cables and wifi is used to access the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service are probably the same as of great customer service. According to me, the main difference is loyalty and better communication with the customers.
Good customer service will provide the satisfaction to their customers. However, Great customer service will provide satisfaction as well as loyalty and also better communicate with the customers.

What according to you makes you a good candidate for customer service or technical support job? | I like to interact with people. So, accordingly i will be able to solve the customer&#039;s queries.

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