Subject: Tech Support Candidate - saurabh bhandari saurabh
From: saurabh bhandari saurabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:48:56 -0400

| | Tech Support Test

Name | saurabh bhandari saurabh
E-mail | [email-masked]
Phone Number | (110096) 7290803122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mayur vihar phase3

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HT media | senior executive | 2020 | 19000
Previous Employer 1 | tech Mahindra | customer service | 2018 | 16000
Previous Employer 2 | kinoftrech | customer service | 2019 | 18000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I  having problem in opening www.ndtv.com on  my computer browser.so first i will check  that my computer is connected to your network.ater that I will check my WiFi  settings or make sure that my cable are connected or not.afer that resart that and try again
What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | The key thing they need for delivering outstanding customer service is a passion for helping people. A passion for service goes for hand-in-hand with friendliness and a personable attitude. ... Your customers can hear characteristics such as passion and friendliness over the phone and even read those traits in emails.

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