Subject: Tech Support Candidate - Nabi Ahmed
From: Nabi Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:40:49 -0400

| | Tech Support Test

Name | Nabi Ahmed
E-mail | [email-masked]
Phone Number | (91) 8527022630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi ( devli khanpur)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal Intellicom | Customer delight executive | 05.03.2020 | 23,000
Previous Employer 1 | Frankfinn Air Hostess Training Institute | Telecounserlor | 18.04. 2019 | 17,000
Previous Employer 2 | Club Telecom | Process Associates | 25.10.2016 | 12,000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, let's figure out where the problem is. Open a new tab and check to see if you can load another website like google.com. If you can't open another site, continue on to the next step. Launch another browser, like Internet Explorer, and try to open the site you were having problems with. Still, there is a same errors. The best action would be to clear all the catche file and data file.
What according to you is difference between Bluetooth and Wifi? | Bluetooth and Wifi provide wireless communication. The main difference between Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.
What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.

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