Subject: Tech Support Candidate - Md Alam
From: Md Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:37:39 -0400

| | Tech Support Test

Name | Md Alam
E-mail | [email-masked]
Phone Number | (+91) 9431228580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Batla house

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate | Present | 12000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is:
For this can check other websites are working or not by opening new tab.
Second, problem may be only with that website:
For this, we should clear cache and cookies data .
Third, problem with my browser only:
For this try to open that website on a different browser
Last, problem with my internet

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used for connecting short range of devices for data sharing whereas wifi is used for high speed internet access.
Range of Bluetooth is less as compared to wifi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is just providing basic support to the customer whereas a great customer support is not only providing basics support but also establishing relationship and rapport with the customer.

Good customer service means just resolving customer concern and great customer service means making sure about customer satisfaction and customer should not face same problem again.

What according to you makes you a good candidate for customer service or technical support job? | I know I'm not special and different but there is one thing in that is I'm hungry to learn new things and I'm passionate about my work whatever I'm doing, i do it with my best. And if you give me the opportunity then i can prove my self and i promise you your decision won't be wrong.

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