Subject: Tech Support Candidate - Krishna Parth
From: Krishna Parth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:34:49 -0400

| | Tech Support Test

Name | Krishna Parth
E-mail | [email-masked]
Phone Number | (+91) 7042113226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | C -Block, Rajat Vihar, Sec-56 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet Connection .Is it working properly or not?
I will try to open the website again.
If i am facing the problem, i will check that whether any setting of mine is blocking the website.
If i still face the problem
I will use google to resolve the issue.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is for Short range Connectivity, provides less Security  & Slow as compared to Wifi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service :  when you are able to provide the customer what he/she desires.
It becomes great when he gets satisfied in every aspect of service delivery i.e. Engagement, Communication, Speedy Service delivery & future suggestions regarding the product.

What according to you makes you a good candidate for customer service or technical support job? | Being an engineering graduate, i have got the required skills, Communication ability. I do my work with utmost concentration & try to accomplish it ASAP with 100% efficiency.

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