Subject: Tech Support Candidate - Abhilash Kumar
From: Abhilash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:31:46 -0400

| | Tech Support Test

Name | Abhilash Kumar
E-mail | [email-masked]
Phone Number | (91) 7830578784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, Sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DCM Data system Pvt Ltd | Jr.support engineer | 15 march 2020 | 32574
Previous Employer 1 | Concentrix Daksh Service India | CCE | 5 NOV 2018 | 22800
Previous Employer 2 | Okamant Information And Technology Pvt Ltd | TSE | 17 OCT 2018 | 17500

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Read and Identify the error code or dilouge shown on the computer screen
2.Check with internet connectivity.
3. Check with the Letters Typed In Address Bar.
4. Try Typing Http://www.ndtv.com.
5. Clear cahce and toss the cookies .
6. Restart the brower by closing all browser windows on the background and try again

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a technology used to share files between devices in a specific range mostly short distance.
Were , wifi on other hand is a technology which provides high speed internet to the device from the router in a large coverage area .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When we speak about great customer service or a good customer service . There is only one thing which make diffrence between good and great  i.e, Was the customer satisfied and Happy with the resolution or  How effectivelly you suggested him/her a alternative for the relevant issue ??
What according to you makes you a good candidate for customer service or technical support job? | Being customer oriented and empathetic behaviour is the best thing in my service which makes me highly qualified for the customer service job and also , i love to find software or technical solutions for issues that we face on daily bases at work place or home .

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