Subject: Tech Support Candidate - Arju Jain
From: Arju Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:29:01 -0400

| | Tech Support Test

Name | Arju Jain
E-mail | [email-masked]
Phone Number | (91) 7837267525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridkot, Punjab

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would ask the user to try to open the website on another browser. For eg. If he opens it over the Chrome, I would advise him to open it over Firefox. Even if it doesnot work, I would ask him to wait for some time and them try to open it. There might be any techinal error with the website.

What according to you is difference between Bluetooth and Wifi?

According to me, Bluetooth is used for sharing the information to another devices in a short range whereas Wifi is used at a large scale to share the information and data. Aslo, bluetooth needs
the bluetooth adaptor for connectivity and Wifi requires the wireless adapteron and wireless router for the connectivity.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to my point of view, good customer service means that the CSR's will provide all the information required by the customer but although the customer may not be satisfied with the service and response of the CSR. On the other hand, great customer service states that the CSR will put all his efforts to satisfy the customer and even want to know about the feedback of his service and if there is any other queries with which he could help his customer.
What according to you makes you a good candidate for customer service or technical support job? | I have done the internship for 3 months in technical support job i.e. in the BPO in WIPRO. So, I am capable to handle the queris of customers and even handle the adverse sitations as well. I have a little experience of tackling the customers and satisfy them at the maximum.

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