Subject: Tech Support Candidate - Vikas Kundu
From: Vikas Kundu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:28:58 +0000

| | Tech Support Test

Name | Vikas Kundu
E-mail | [email-masked]
Phone Number | (05946) 9528161395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haldwani

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pricol limited | Executive customer service | Feb 26 2020 | 22000
Previous Employer 1 | Wabco India limited | Customer Executive | Nov 14 2019 | 16060
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first we will initiate the troubleshooting process by refresh the webpage. And if the doesn't work, we will to proceed with the steps written below:
1. Crosschecking the URL.
2. Clearing cookies and cache.
3. Disable any extensions if there's any.
4. We will try to open it in incognito mode. Maybe we will find a login form to submit the credentials for accessing the webpage.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a technology which is used to connect devices and share data over short distances (less than 30 ft.). It acts much like a cord between two devices making a personal area network.
Whereas WIFI is used for connecting the devices to internet/Ethernet rather than connecting them to each other making a local area network. It works on a larger area than Bluetooth (300 ft area approx).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service targets for customer satisfaction.
Great customer service targets for achieving the loyalty of a customer.

What according to you makes you a good candidate for customer service or technical support job?

In my overall experience, I have dealt with a large numbers of customers through face to face meetings, chats, mails and voice calling.
My total experience of working was to provide great customer service so that we can win his trust. My communication skills are convincing.
I have learned some skills:
Being patient.
Empathy
Adaptability
Able to use positive language through the session.

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