Subject: Tech Support Candidate - Ekansh Singh
From: Ekansh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 02:26:30 -0400

| | Tech Support Test

Name | Ekansh Singh
E-mail | [email-masked]
Phone Number | (208020) 7905123380
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ramada plaza jhv ,varanasi | Front desk associate | 20th march | 16000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First I will see it is working on other browser or not.
2.If it is working then the problem is with the other browser so I will clear the cookies and cache of the first browser .
3.If it is not working in this browser also may be the problem is with the network then I will try to fix the network .

What according to you is difference between Bluetooth and Wifi?

Bluetooth is connecting two devices to share files .
Wifi is connecting two devices via hotspot to share internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good and great consumer service is in good consumer service you keep your customers satisfied and in great consumer service you keep your customer satisfied as well as loyal .
One difference can be in good Customer service you are only fulfilling their needs and in great customer service you are going above and beyond your customer expectations.

What according to you makes you a good candidate for customer service or technical support job? | I have 14 months of experience as Front desk associate where I have handled different people of different mindset .I am sure the quality and skills you are looking for this job is in me and not only the experience but also my people skills which is applicable for this job.

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